At 02:32 AM 6/26/97 GMT, William Allen Simpson wrote:
To summarize private reports, MCI NOC lost a fair number of its top technical staff when they "consolidated" their customer oriented NOCs into a single unit last year. Now, the folks answering the phone aren't well trained in Internet; instead they are telco oriented. I noticed that, too.
... we don't do maintenance in the middle of a sunday afternoon, unless of course, you were in australia at the time.
That explains why it took half a day to fix your routing problem. Maintenance shift must come on duty around 10 pm EDT, eh?
border1.hsn#sh clock 20:47:57.710 EDT Thu Jun 26 1997 border1.hsn uptime is 4 days, 4 hours, 39 minutes
And, of course, you've seen the note that you had a router down in Houston at about those times. Must be official policy not to "admit" outages.
MCI has an outage list that one may subscribe to if they wish to be notified of events that may affect the Internet community. You should inquire with your service provider about that, thanks.
4) traceroutes clearly showed that it was an MCI problem.
Please forward the trace route in order to further assist you.
5) call MCI NOC with information.
6) get shrugged off with a recommendation that I send my problem to trouble@mci.com. This would be amazing if it were not so incredibly stupid, since it was my inability to get my email that brought the problem to my attention.
<trouble@mci.net> would actually be the correct address should you wish to provide some information, thank you.
you expect our front line noc to know you by name?
Goodness gracious, while that personal touch can be pleasant, it is not required. But, I do expect them to have an idea what the IP addresses of their own routers are, and not have to go on hold to find out about traceroutes....
Perhaps you should ensure you are actually calling MCI's NOC, thanks.
WSimpson@UMich.edu Key fingerprint = 17 40 5E 67 15 6F 31 26 DD 0D B9 9B 6A 15 2C 32 BSimpson@MorningStar.com Key fingerprint = 2E 07 23 03 C5 62 70 D3 59 B1 4F 5E 1D C2 C1 A2
jim Regards, Jim Farrar MCI Internet Operations