On Thu, 6 Jul 2000, Karyn Ulriksen wrote:
Christian,
They are one of my DS3 providers and I have been doing business with them for the past four years. Their NOC staff is great and their customer service has made great strides over the past year (since I no longer have to beg, plead, and grovel to get things done). But I have had problems with their abuse department being (non)responsive. You would think that pulling a full DS3 and several T1's (and potentially pulling more from them) would give me a leg to stand on with them! I don't think that I have ever received even acknowledgement on emails sent to abuse, I end up going through my own channels in Exodus to get anything close to a remedy.
Karyn
UUNet's abuse department used to be the same way, especially during the weekend. If you wanted to annoy the piss out of a UUNet dedicated line customer, the weekend was the time to do it. I don't know if that's changed now. __ joseph w. shaw