-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of Luke Parrish Sent: Wednesday, March 30, 2005 11:29 AM To: Pete Templin Cc: nanog@nanog.org Subject: Re: outage/maintenance window opinion
In this situation we were expecting to be done for the majority of the maintenance window, but yes I see your point. However I block out a 3 hour window for maintenance because the activities I am performing on the network could easily cause a longer service outage than planned as we all know. So if I plan for a 4 hour window but only expect 20 minutes of downtime that actually turns into 3 hours, as long as it is inside the maintenance window specified then it should not go against outage minutes. It was done in the window for a reason...
?? Luke
I'd agree that as long as it's back up before the end of the window, you're covered. However, if the outage extends beyond the end of the window, I would take the the position that made me look worst. That shows how seriously you take your maintenance window, and I think this kind of integrity gives you credibility later. Lee
Luke Parrish wrote:
Trying to get clarification on an issue. Maintenance/outage window is 2:00AM to 5:00AM, during the window the router we are working on fails and does not come back online until 8:00AM. From a outage reporting/documentation standpoint is the outage start time 2:00AM or 5:01AM since 5:01AM is when the maintenance window and planned outage was over...
To a small degree, it depends on how long you anticipated
be. Were you expecting a three-hour tour^h^h^h^houtage, or something shorter but opened a big window to give you flexibility on when to do it? I would say that a fifteen-minute expected impact means
At 02:05 PM 3/28/2005, Pete Templin wrote: the outage to the outage
started at 2:15AM (or fifteen minutes after your work interrupted services).
My $0.005,
pt
Luke Parrish Centurytel Internet Operations 318-330-6661