Nickles and dimes... ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Carlos Alcantar" <carlos@race.com> To: "Justin Wilson - MTIN" <lists@mtin.net>, "NANOG" <nanog@nanog.org> Sent: Friday, October 16, 2015 12:12:05 AM Subject: Re: Cogent BGP Woes Sales now handled it because they bill now for having a bgp session. Carlos Alcantar Race Communications / Race Team Member 1325 Howard Ave. #604, Burlingame, CA. 94010 Phone: +1 415 376 3314 / carlos@race.com / http://www.race.com ________________________________________ From: NANOG <nanog-bounces@nanog.org> on behalf of Justin Wilson - MTIN <lists@mtin.net> Sent: Thursday, October 15, 2015 8:47 PM To: NANOG Subject: Re: Cogent BGP Woes I am trying to turn up BGP on a circuit that ha never had it. In the past, you went to the support portal, filled out the questionnaire and in a day or so you would have you bgp info. When I did that this time I received a prompt response back from support saying this is now handled by sales and gave me the sales person to contact. Contacted sales person almost 3 weeks ago. Had to wait until the direct draft credited before they could put any new orders in. On a side note, Cogent is the only provider I know of that does not credit electronic payments within 24-48 hours. All of ours take 5 business days. Once thats done, e-mail the sales person back. No response for a few days. Call a manager and get them involved. 2 more weeks we still don’t have BGP on this circuit. A minimum of 1 e-mail a day asking for status updates. Last response was “Everything was entered in the system”. I guess I don’t understand why a sales order has to be entered for BGP. This adds an extra step, which in this case has been a major fail. Justin Wilson j2sw@mtin.net <mailto:j2sw@mtin.net> --- http://www.mtin.net <http://www.mtin.net/> Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman Internet Exchange - Peering - Distributed Fabric On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwtrvl@gmail.com <mailto:hvgeekwtrvl@gmail.com>> wrote: Justin, What are you trying to do? I had a similar situation as my rep got the wrong product for BGP. I actually cleaned it up by talking to support and I had to fill out a second BGP questionnaire but it was resolved and turned up in a couple of days. James On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <lists@mtin.net <mailto:lists@mtin.net>> wrote: Have the rest of you been having as hard a time I am having in turning up BgP sessions with Cogent? They have made it a sales order nowadays instead of support. I filled out the questionnaire on the support site over 3 weeks ago and was directed to sales. I am going on 3 weeks waiting on a session to be turned up. Just wondering if I am alone. Justin Wilson j2sw@mtin.net <mailto:j2sw@mtin.net> --- http://www.mtin.net <http://www.mtin.net/> Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman Internet Exchange - Peering - Distributed Fabric