25 Oct
                
                    2003
                
            
            
                25 Oct
                
                '03
                
            
            
            
        
    
                3:49 p.m.
            
        On Fri, 24 Oct 2003, Sean Donelan wrote:
Microsoft has asked ISPs to make changes on its behalf, such as enabling the XP firewall. But is it wise for an ISP to change the settings on a user's computer? If Microsoft is reluctant to make the changes itself, what problems is the ISP creating?
Increased tech support expense for other Microsoft products.