(shooting self in foot...) Just eliminate tech support and proprietary software! "A list of our settings is available at www.domain.com/settings. And don't call us with tech problems. We don't do tech support." I know of at least one ISP out there already doing this. Not that they're highly successful, but imagine not having to tell someone, "Yes, your username and password are case sensitive and must be spelled exactly as supplied. And it's .net, not .com" ever again. Or alternately just require registration through a BBS system as a clue test. :) (Waiting for visit from the sales/marketing/shareholder folk...) Best regards, _________________________ Alan Rowland -----Original Message----- From: Valdis.Kletnieks@vt.edu [mailto:Valdis.Kletnieks@vt.edu] Sent: Saturday, July 20, 2002 10:03 PM To: Scott Francis Cc: nanog@merit.edu Subject: Re: If you thought Y2K was bad, wait until cyber-security hits Snip... I'll personally nominate for sainthood anybody who figures out how to make it work for an ISP's terms of service. ;) -- Valdis Kletnieks Computer Systems Senior Engineer Virginia Tech