On Sat, Jan 9, 2010 at 9:37 AM, Paul Wall <pauldotwall@gmail.com> wrote:
On Thu, Jan 7, 2010 at 5:04 AM, Mike <mike-nanog@tiedyenetworks.com> wrote:
We just had a qwest outage of about 2 mins at 1:41am pst. When I called to report it I was told it was a 200+ emergency software upgrade due to a security concern, and that we will get a notice later after the fact.
That's not a maintenance, that's an outage.
I hope everybody impacted on this list is claiming SLA.
Drive Slow, much like the M40, Paul Wall
SLA for what? < 2m of outage time related to an emergency maintenance event? I don't think so. Most agreement language covers this kind of event. You'll be lucky if you can badger your account team into a free dinner and/or some free beer for it. -M< -- Martin Hannigan martin@theicelandguy.com p: +16178216079 Power, Network, and Costs Consulting for Iceland Datacenters and Occupants