On Mon, 16 Jan 2006, Martin Hannigan wrote:
Here's the story on the big outage.
http://marc.perkel.com/index.html
Here's another recorded conversation. (Can you do this in NJ?)
http://marc.perkel.com/audio/godaddy2.mp3
The GoDaddy folks are well trained. Kudos.
While I do believe that GoDaddy appears to have some sloppy policies and procedures, if you listen to both conversations, you will find that GoDaddy followed a procedure to deal with the issue, and the caller patently refused to follow it. In my opinion, the caller is just grandstanding, most likely for dramatic effect. I counted over 15 different times when the staff at GoDaddy explained that he needed to follow a specific procedure outlined in an E-mail, and they offered to re-send it as many times as he needed and to whatever E-mail address he wanted. During the conversation, the caller claims that the owner of the Datacenter is too busy trying to move domains to respond to the E-mail that would allow him to resolve the entire issue. If this is the case, then this is really poor priority management, and if what GoDaddy indicates in the call is true (Several warnings and notifications of pending suspension) then I have to wonder what nectartech management was thinking? Furthermore, the caller identifies himself in his blog as a "professional asshole", and based on the recorded calls, I have to agree that he has earned his title. -- Vice President of N2Net, a New Age Consulting Service, Inc. Company http://www.n2net.net Where everything clicks into place! KP-216-121-ST