XO -- Plea for engineer to contact me

I apologize to the list, but, I'm at my wits end. Can an engineer with clue PLEASE contact me regarding ticket 1781923. I cannot get past the phone operators to speak to an engineer about a misconfiguration on the XO side with my service. I don't know what's actually in the ticket, but, I'm not requesting a major configuration change. The BGP session _IS_ working, except XO is failing to accept a single prefix from us which XO assigned to us. The response I'm getting from customer care is not matching these facts. Thank you, Owen