Or it was a minor oversight and you're all pissing and moaning over nothing?
That's a thought too.
Pretty much all of network operations is "pissing and moaning over nothing," if you wish to consider it such. Some of us actually care. In any case, I believe that I've found the Cox abuse folks to be pretty helpful and clueful in the past, but they may have some of the typical problems, such as having to forward mail for "abuse@" through a large e-mail platform that's designed for customers. I'm certainly not saying that it's all right to have this problem, but I would certainly encourage you to try sending along a brief note without any BL-listed URL's, to see if you can get a response that way. ... JG -- Joe Greco - sol.net Network Services - Milwaukee, WI - http://www.sol.net "We call it the 'one bite at the apple' rule. Give me one chance [and] then I won't contact you again." - Direct Marketing Ass'n position on e-mail spam(CNN) With 24 million small businesses in the US alone, that's way too many apples.