Re: Temp at Level 3 data centers

I'm a few years removed from having direct involvement in our DCs now, so I don't have an example on hand to look at. Is cooling (and in-cabinet temperature) not a part of the SLA? If it is, then there shouldn't be a question of the DC staff brushing off complaints about the temperature–either L3 should fix it or pay the penalties. If it isn't, then I'd suggest having a look at your contract (and possibly looking a new DCs) at renewal time.