RE: Gtld transfer process

I can confirm that ********* did get in touch with our Production Manager (*********) around 1pm Sunday

What I want to know, as a customer of a domain registrar and a holder of many domains, is why wasn't the person/company paying for the domain contacted through out this process? It seems to me that the majority of the communications"was between people who contributed nothing to the domain and had nothing to loose by corruption of the domain. Clearly, in my mind, the process seems broken. Abounding apologies do nothing to assure my concerns that this problem will re-occur. I sincerely doubt that the outcome would be as quick and complete if the domain in question wasn't as substantial as panix.com. -Jim P.