In message <MW2PR2101MB0892D3ED3F5F3D58F2F30171B2400@MW2PR2101MB0892.namprd21.prod.outlook.com>,
Christian Kuhtz <chkuhtz@microsoft.com> wrote:

>we are asking Microsoft CDOC to investigate.

Thank you.  I am not at all sure who the mysterious "we" is intended to
represent in that sentence.  Perpahs it is just intended as the royal
"we" as in "We are not amused."  But I don't really care.  I am greatful
for any assitance from whatever quarter.

>You can find a variety of ways to report issues at their website as well:
>https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fmsrc%2Fcdoc&amp;data=02%7C01%7Cchkuhtz%40microsoft.com%7Ca476f83d6507497b512908d6ac21bf7f%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636885658276641149&amp;sdata=qg2YKsQ%2FjLtlgD7E4Gfjq0zJET%2Bvr07aCHynATFlbzU%3D&amp;reserved=0

I do not use web forms to report spam incidents, even those as widespread
and blatantly criminal as in this instance.  It's a matter of principal.

Why should companies such as these hide behind impersonal web forms, even
as their paying customers are allowed to incessantly badger and harass me,
and millions of others, via the medium of email?  Are they too good to get
down in the muck of email with the rest of us mere peasants?  It appears
that they think so.  And in any event, where is the evidence that filling
in such a form would result in any actual action whatsoever?  I don't
see any.  Quite the opposite.  What I see, and what is exemplified by this
specific case, is that EVEN IF people do actually jump through all of the
ridiculous hoops, spammers like this are allowed to just go on and on an
on.  Where is the accountability, either personal or corporate?  Who,
specifically, should be blamed, or can be blamed, if the output of such a
web form is improperly being diverted, on a routine basis, to /dev/null?

If I'm going to invest (or waste?) my time in meticulously explaining to
some large corporation, exactly how they are screwing up, and/or exactly
who and where their bad customers are, then is it really asking too much
to hope and expect that these same companies should, at the very least,
make available some actual human being with whom I can interact, as
necessary, in order to make sure that they understand what I have taken
my time to research and explain to them?

It's a serious question, and I am constantly befuddled by the apparent
desire of large corporations... even and perhaps especially those in the
"communications" business...  to isolate themselves from any and all
outside communications, even those which might be helpful and beneficial
to the corporations themselves.   In short, would it really kill your
people in your Digital Crimes Unit to just simply publish their names
and email addresses, you know, sort of like the rest of us mere mortals
do?

Furthermore, I am compelled to ask this additional question:  Why should
it even be incumbant upon an unpaid volunteer Internet firefighters, such
as myself, to inform various multi-billion dollar corporations that they
have a problem?  Are they really incapable of keeping a close eye on their
own networks and figuring this out for themselves?  I confess that on some
days it would seem so.

I now have your email address, which I see is in the microsoft.com domain.
And I thank you for that.  I hope that you won't begrudge me too awfully
much if, the next time such a situation arises, I make use of it.  As I
have bemoaned at length now, it is both rare and difficult to find an
actual and/or accountable human at most of the large corporations that
run so much of the modern Internet, and thus, I am greatful to have one
more such contact in my back pocket, especially given that you have already
demonstrated that you both care and will take at least some action in
response to serious ongoing situations such as this one.   I thank you,
and only ask that you please stay healthy and do not seek employment
elsewhere, at least until my own demise or until the sun goes nova,
whichever comes first.


Regards,
rfg