----- Original Message ----- From: "Patrick W. Gilmore" <patrick@ianai.net> To: <nanog@merit.edu> Sent: Monday, July 17, 2000 12:02 PM Subject: Re: Wanted: Clueful Individual @ TeleGlobe.net
At 11:32 AM 7/17/00 -0400, Chris wrote:
You have to remeber that most major providers don't have time to mess
non customers. If you want to get any kind of resolution you need to send email to there noc and open a ticket with your provider, because that is who AT&T or TeleGlobe is going to work with. Also by opening a ticket with your provider you let them clear the return path through there network(which is almost always diffrent that your path there), and you also don't bug
with people
on nanog with mail like this.
In other words, "most major providers" do not have time to fix their own network?
No in other words most people need to get a clue, because(having worked in the noc of a large provider) most of the time there is no problem or it is a problem in the return path(and there providers network) and not even on the provider they are callings network.
If someone called my NOC with a real problem on my network, customer or not, my NOC *will* fix that problem, or that NOC monkey will be looking
for
another job. Problems on your network are your problem, whether a customer reports them or some random person on the street. You should be thanking them for backing up their (failed) internal monitoring system, not telling them to bugger off.
I am willing to bet you don't have over 5,000 customers like most BACKBONE providers do.
Also, suggesting someone get their provider to open a ticket with the network in question is a bit silly. This is the North American NETWORK PROVIDERS' Group - most of the people who post here *ARE* a provider. (And are very well aware of asymmetric routing on the Internet.)
Also lets face it most of the people on this list are BUYING transit from a provider or providers; That makes them customers NOT a backbone provider. If you notice you don't see Sprint or UUnet, or C&W posting here looking for a AT&T router person. Why? When I worked at the noc of a large provider we got and worked tickets all the time that were not on our network. And I have never had any problems with Sprint like Sean was talking about. All I had to do is tell them who I was with and they helped me. (w I didn't work for sprint).
Besides, this does not always help. As Sean pointed out, some networks will not open tickets for peers (even though that is in every peering agreement I have ever seen).
That doesn't mean they will not work with a peer.
Chris
TTFN, patrick