UUnet trouble ticket and response time

Apologies in advance: Uunet placed a route object in RADB with origin AS701, even though the /24 belonged to us and messed up certain routings in certain places. So we sent them the problem and got issued a trouble ticket (UU2282116) on Sept 9. Till today, even after repeated emails to them on this TT, we received not a single response over the course of 3 weeks. In the end, MERIT went in and removed the brain-dead /24 route object. Is this how UUnet operates these days? -Hank