What I've seen in my experience is mostly custom-developed software, sometimes developed in-house, sometimes outsourced and sometimes both. I don't know of many off-the-shelf packages out there. There are of course many "vertical" off-the-shelf apps. For example: billing systems, network management/monitoring systems, payroll systems, CRMs, etc. Many times there is a lot of work to be done in the area of system integration as there is a significant effort involved in getting these vertical systems talking to each other. cheers, Carlos On Tue, Jan 4, 2011 at 5:04 AM, jacob miller <mmzinyi@yahoo.com> wrote:
Hi,
I have been wondering what type of Software do top telcos use.
The tracking of Customer circuits to ensure that from marketing,sales,accounts and technical department everything to do with the circuits has to be tracked.
Anyone with any help in regards to top software that can be used to run such a telco to ensure that world class service is obtained will be crucial.
Regards, Jacob
-- -- ========================= Carlos M. Martinez-Cagnazzo http://www.labs.lacnic.net =========================