On May 15, 2008, at 12:38 AM, Erich Hohermuth wrote:
Dear members,
I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ?
The story:
Last year on December we ordered two layer2 point to point connections based on gigabit ethernet connections. The main idea was to directly connect to the peering point. After waiting 3 months and lots of mails they get the right hardware in place but now 6 months later we still don't have a running service, because they just implement something with tagged interfaces on one the peering point site without asking.
Regards Eric
Hi Eric, I had a similar problem with Time Warner in Souther California. The point to point was office <-> data center. The issue turned out to be the tagged packet for our tunnel were too large for the current layer two network. They increased the packet size and all was good. It also took 6 months to get this line up and running as promised. This required a change to the config and a reboot of some gear along the path. Our CFO and an attorney sent a letter stating that if the line was not up by X date, the contract would be considered null and void. They delivered. Hope this helps, Eddy