In message <EAE71BCC-A260-4AED-92D8-AEE614A8134A@arbor.net>, Roland Dobbins writes:
On 27 Sep 2016, at 11:43, Mark Andrews wrote:
Why not? You call a washing machine mechanic when the washing machine plays up. This is not conceptually different.
Washing machines aren't a utility. Internet is viewed as a utility.
Actually I don't believe that. They do know what machines they have have connected to their home network. Boxes don't magically connect. Every machine was explictly connected.
First of all, not every devices was explicitly connected by the user. Think set-top boxes/DVRs.
I'm yet to see a set top box, DVR, TV, games console, phone, etc. that didn't require selecting the WiFi SSID or require you to plug in a ethernet cable. As I said, they don't magically connect to the network. Someone did something to permit them to connect.
Secondly, users connect things an then don't think about them, don't remember credentials, had a horrible ordeal (from their perspective)
Thirdly, expecting users to troubleshoot which of their devices is emanating bad traffic is unrealistic.
Which is why there are computer technitions. If you have a fault with a fan you call a electrian. If you have a problem with a toilet you call a plumber. Why do you think people are incapable of calling in someone to help them fix a known issue.
The only effective consumer remediation efforts we've seen to date have been broadband access ISPs proactively scanning their customer networks and contacting them when exploitable devices and compromised PCs have been found. Although it's a lot of work, that kind of thing can be done for CPE broadband routers; it can't be done for the things sitting behind those devices, which are doing NAT/firewalling. The partial exception is PCs, because everyone thinks of those when they think of 'the Internet'.
And the fact that even their lightbulbs are being connected now - i.e., the huge proliferation of connected devices - militates against user troubleshooting, as well.
----------------------------------- Roland Dobbins <rdobbins@arbor.net> -- Mark Andrews, ISC 1 Seymour St., Dundas Valley, NSW 2117, Australia PHONE: +61 2 9871 4742 INTERNET: marka@isc.org