Christopher Morrow wrote:
On Fri, Oct 2, 2009 at 11:54 PM, Randy Bush <randy@psg.com> wrote:
On May 5 I was in touch with account manager J from Verizon who quoted I don't have an account manager. Can anyone help?
is this for 19262 type services? 701-type services? private services?
you may have luck, for 701-type services, with the generic support number... for the others I don't know :( 19262 is horrendous for customer support experiences (for me and everyone else i know that has to deal with it)
It's 701. Trying to add them to my upstream mix, nothing exciting or exotic. Calling the generic number is like they spin a wheel to transfer me to someone who wonders how in the world I got their number, if they pick up.
what does route views say?
:) 'no route to sales folk'
I never had good luck,m as an employee trying to bring business in, in getting sales folk to help me... i doubt it's changed drastically since then.
My next tactic is to have some friends who have time on their hands to call them every day until someone is able to help. ~Seth