Funny you should mention this now, we were just discussing (more like lamenting...) if support is a dying industry. It seems as though vendor budgets are shrinking to the point they only have a Sales/Pre-Sales department, and from Day Two on you are on your own. Dramatic take of course, but if we are speaking in trajectories....




michael brooks
Sr. Network Engineer
Adams 12 Five Star Schools
michael.brooks@adams12.org
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"flying is learning how to throw yourself at the ground and miss"



On Wed, Mar 6, 2024 at 11:25 AM Pascal Masha <pascalmasha@gmail.com> wrote:
Thought about it but so far I believe companies from China provide better and fast TAC responses to their customers than the likes of Cisco and perhaps that’s why some companies(where there are no restrictions)prefer them for critical services. 

For a short period in TAC call you can have over 10 R&D engineers and solutions provided in a matter of hours even if it involves software changes.. while these other companies even before you get in a call with a TAC engineer it’s hours and when they join you hear something like “my shift ended 15 minutes ago, hold let me look for another engineer”. WHY? Thoughts

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