In message <2.2c.32.19961018151141.0075f550@sc-mail1.corpwest.baynetworks.com>, Michael Fox writes:
I would definately ask my router vendor hard questions about how quickly a fix will be released assuming I have a "network down" condition.
Bay generally releases fixes every few weeks. For a "network down" situation, if releasing a workspace immediately is the right thing to do, then that's what we do. Who makes the call? The customer, after receiving input from the Bay engineering team.
Michael
Michael, Jeremy, As a customer of Bay (maybe an atypical one), I'll vouch for Michael's statement. We're atypical in that we've served as the primary beta site for the ISP version of their code. I can't complain about Cisco support either. Both vendors have been willing to dedicate whatever resources they have available to fix things when a problem required immediate action. Curtis