Hi!
Presumably the 6.8m figure is how many users click the 'spam' button in the AOL mail client and not how many abuse complaints are sent in?
Probably, yes.
AOL isn't a huge source of abuse compared to most DSL/cable providers, so probably aren't seeing a huge number of incoming legitimate abuse complaints. Their users are a great source of complaints, via the "this is spam" button, though, many of which are legitimate and most of which are well targeted.
But AOL is target of a lot of virusses and spam runs, and i must say, they do a pretty good job with managing al of that. Compliments to Carl and his team. They bring _fast_ responses and replys on SPAL-L and do a lot of work to downsize the impact of new stuff.
High four figures / day is as high as we usually see at big broadband ISPs, though it can spike to five or ten times that occasionally.
Lets say, its not one of the smaller ones :) Bye, Raymond