Peace,

On Thu, Dec 17, 2020, 1:50 AM Matt Erculiani <merculiani@gmail.com> wrote:
I'm sure when the automation is perfect and widespread to the point that it catches and alerts on every network event, the monitoring rooms will disappear.

Which is never, but:

With a proper RCA after each incident, not blaming customers or peers (which is common) but accepting the blame, and not personally, but as a fault of failover, security and notification mechanisms to be refined, and by employing third party tools trained on big chunks of data of yours and others

— you can reduce the number of screens required for daily routine to a sustainable amount that a single onshift engineer can carry home.

And that is around where the investment returns to you.

--
Töma