At the request of many below is a summarization of the emails I recieved concerning my Alteon question. There seems to be alot of people very interested in Alteon's. The common answer was that it is difficult to find extensive information about them on the web. My assumption would be is if you do not have a support contract then the best way to recieve guidance with Alteon products would be to contact them directly. Either via a sales representative or by the email address below. Websites: http://www.alteon.com http://www.alteonwebsystems.com/ http://www.alteonwebsystems.com/whitepapers/ (pdf documents) http://www39.nortelnetworks.com/products/ (white papers, equipment specs, FAQ's, Viso icons) http://www39.nortelnetworks.com/products/780/ http://www39.nortelnetworks.com/products/webos/ http://vegan.net/lb (mailing list and searchable archives) http://www.nortelnetworks.com/documentation https://www.esight.com/cgi-bin/gx.cgi/AppLogic+dns.home Suggestions: Ask your sales rep or sales engineer. We've been very happy with our AceDirector 3's. I was able to find some stuff by searching on google for 'alteon loadbalancer example config' (or something like that) it at least gave me enough to get a loadbalanced config up and running.. support@alteon.com Their documentation isn't publically available last time I checked. But they shouldn't have any problems emailing you electronic copies or even hard copies. Kim Graham