On Fri, 8 Nov 2019, Matt Hoppes wrote:
“During an internal maintenance cycle last night, 168,149 previously undelivered text messages were inadvertently sent to multiple mobile operators’ subscribers," Syniverse said in a statement.
how do you inadvertently send messages that were supposed to be sent but worked and sent? Isn’t that the desired outcome?
Monitoring and audits usually come after a failure of some sort. Nobody thought they needed to make sure all servers are checked for queued unsent messages, because the software will *always* do the "right thing." I'm sure email didn't have the 5 day deletion after non-delivery when it first started out either. Someone got an email a few months late and decided some cleanup needed to happen. Now you've got custom software running everywhere and similar alerting and purging requirements were not made explicitly on how long to hold onto the messages. I run a phone company and we do hold messages that cannot be delivered for a period of time less than a week, but I get paged when that queue holds more than X messages or any one message exceeds Y time since attempted send. It's not hard, but I've seen lots of pretty obvious issues like this overlooked and virtually every company regardless of size, even Amazon. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman@angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------