On Tue, 2011-12-20 at 12:39 +0530, Suresh Ramasubramanian wrote:
On Tue, Dec 20, 2011 at 12:23 PM, Richard Laager <rlaager@wiktel.com> wrote:
<rant>I'm not sure why it's necessary to have all these individual "feedback loop" processes anyway. Why can't everyone just send spam reports to the Abuse handles on the relevant WHOIS record?</rant>
Feedback loops are sent in machine parseable formats ... abuse mailboxes are read by ISP support staff and complaints are manually handled.
If the feedback loop complaints are machine parseable, then by definition a machine can parse the abuse mail stream and separate out the feedback loop complaints for automated handling before sending the rest to the human team.
Every single report spam click by a user on hotmail, yahoo etc is fed through their feedback loops (like JMRPP for hotmail)
I think the implied point here is that this can be a LOT of mail and that obtaining the recipient's consent is desirable before sending them this volume of mail? If so, I think that's a fair point. On the other hand, the complaints are in response to messages their network sent in the first place. Richard