Randy, no offense, but it sounds like you have some seriously unrealistic expectations here.
Exactly how much are you paying for this service? It sounds like you should receive a full refund.
reading mail sequentially again, eh? :-) your point would be well taken if i had not recently revealed that why i was verifying that my perception of the quality of the service was not widely off base in order to say that improving it was something for which i am willing to put money where my mouth is. (run-on sentence of the day contest entry) i could also point out that, until icann came along, the dns root server operators cost me nothing. not that i think they should not have their costs assisted. lest someone be confused, i am most definitely NOT suggesting icann or anything the slightest icann-like here <g>. randy