On Sun, Jun 30, 2024 at 02:17:12PM -0700, Randy Bush wrote:
has charging for config changes a la https://www.arelion.com/customer-excellence/customer-support/online-technica... become common while i was not looking? admittedly, i have not looked for a long time.
Randy, I can tell you NETCOM/AS2551 did charge a monthly maintenance fee for managing CPE devices, or customers could opt to self manage their CPE, in which case if they requested assistance making changes, they would be charged per incident. (It was something relatively modest -- $50?) So it's not that new. That said, I can't remember ever charging someone for BGP configuration changes on the upstream side, either. Unfortunately there's always a small set of customers that will constantly demand changes otherwise, and you need to either start recovering your costs on those changes, or at least encourage them to minimize the number of requested changes. --msa