Hi All, My name is Todd Braning, I work on the technical side of the BandCon house. I am afraid Paul's email is inaccurate. Here are a few facts: BandCon offers transport services that can be configured as unprotected or protected. If you buy an unprotected circuit, and the underlying transport has issues, your VC will have issues. However that is not the case if you purchase a protected service. BandCon does not "just slap all your locations into one big VLAN and let unknown unicast flooding and MAC learning sort it out". All circuits are provisioned as separate point to point MPLS VCs. We do, in fact, utilize traffic engineering and do not oversubscribe our wavelengths. Regarding our NOC. It is true that in the past, our NOC was sub par. This is no longer the case. About a year ago we replaced all NOC technicians, brought in an experienced NOC manager and have made significant progress. Paul - I cannot find you in our customer database so I am not sure what services you bought from BandCon. However, I would be happy to speak with you, or anyone else interested, regarding the technical merits of our transport services. If anyone is interested, please contact me. Thanks, Todd Braning