Microsoft SNDS contact with a clue?

Is there anyone around from Microsoft that can help me with a SNDS verification issue? I'm having problems where the verification system is trying to use the wrong WHOIS server, and the responses I'm getting from support don't really indicate they understand the issue. I also have a different problem where I have a /17 and support keeps telling me I need to go and verify all the /23's within it... which is going to take quite awhile.