I totally agree with you Richard. But, in this case all im getting is the run-around from GBLX when calling them about it. I managed to open up a trouble ticket with them but their Techs weren't telling me anything other than they will look into it and call me back. Even though I am a customer, im not getting any answers so I tried the list as a last ditch effort to get some info. -------------------------------------------- Joel Perez | Network Engineer 305.914.3412 | Ntera -------------------------------------------- -----Original Message----- From: Richard A Steenbergen [mailto:ras@e-gerbil.net] Sent: Tuesday, June 07, 2005 12:28 PM To: Joel Perez Cc: nanog@merit.edu Subject: Re: GBLX congestion in Dallas area On Tue, Jun 07, 2005 at 12:09:26PM -0400, Joel Perez wrote:
Is anybody seeing any congestion in the Dallas area for Global
Crossing?
I'm seeing packet loss to some of my equipment up there.
There is a large fiber cut in the area (somewhere between Dallas and Houston), affecting a lot of capacity coming out of Dallas on several carriers (including GX and Qwest at the very least). Two of our OC48s on this path have been down since around 14:57 UTC. That said, this isn't the proper place to whine about congestion. Normally I would say that is what customer support numbers are for, but since there is nothing they can do to splice it any faster, I'm going to recommend a healthy dose of suck it up and deal. :) -- Richard A Steenbergen <ras@e-gerbil.net> http://www.e-gerbil.net/ras GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1 2CBC)