Hi, On Sat, 2009-12-12 at 18:02 +0100, Michelle Sullivan wrote:
Seth Mattinen wrote:
You should still be able to submit a ticket to SORBS, no? I was always under the impression that it was "open a ticket and wait or you are moved to the back of the line" with SORBS.
That is correct on all counts. Oh and to re-iterate a point made so many times in so many forums and so often ignored. Posting to any of my email personal addresses will not help your case at all.. ever.. in any way... and in fact posting to some of the old and disused ones will likely cause a spamtrap listing. SORBS Support is done through the SORBS support system (which is what it is
Michelle Sullivan wrote: there fore funnily enough!) Posting on mailing lists, or emailing to me, other SORBS staff, or GFI will result in various responses from completely ignoring you to sending you a PDF that tells you that you can only gain support through the SORBS support system - NO EXCEPTIONS. The only thing my email address is valid for is if the SORBS Support system is down for telling me such (and I have plenty of systems monitoring all components of it so an email is pretty pointless in most cases.) Robot rejection and refusal to delist is not a failure in the support system... Read the response and act upon the contents if you want a review.
Sorry if that sounds harsh, but when you had seen even a couple of the idiotic messages I get, you'll understand why. Logging a ticket is simple if a little ownerous (it takes 7 clicks to get a ticket logged, 3 if you use the contact form!)
Perhaps people wouldn't have to email you if the robot actually did what it said it was going to do. Your website promises that the robot will get things delisted out of the DUHL zone in "3 to 5 hours". It has been more than "3 to 5 hours", and it is costing me money. Considering that you shouldn't have listed the space to begin with, I think it would be fantastic if you updated the website to reflect the reality of the situation. While I am sorry to hear that most of the people you deal with are morons, it does not change the facts that SORBS listed IP address space for no valid reason, other than the first version of the RDNS not having .static. in it. Perhaps if this sort of thing didn't keep happening, on a regular basis, we would never hear about SORBS, MAPS, or any other RBLs on NANOG in a bad light. Personally, I like SORBS. I would like to continue to be able to use SORBS on my mail servers. The fact that my addresses are listed as being dynamic in SORBS when they are not, and it hasn't been fixed in the timeframe that the website promises it would be fixed in, is making me re-evaluate whether or not I should use SORBS and recommend it to people looking for good DNSBLs to use on their mailservers.
NO I DO NOT ACCEPT DELISTING REQUESTS OUT OF THE SUPPORT SYSTEM!
Then you should make your delisting process more streamlined. You already have a robot for most things, make it do the next step and just delist the IP ranges it is given. William