On Fri, Aug 01, 2003 at 11:08:18AM +0200, Mikael Abrahamsson wrote:
Is there an abuse case management system as freeware somewhere, something like all the ticket/case handling packages out there, but more specifically aimed at abuse/complaint handling. I googled some but couldnt find any.
Not freeware, but this (from the author of Sam Spade) might be worth a look... I don't have personal experience with it, so I can't say whether it works well or not, but looks somewhat interesting, and the multi-platform client / UNIX server model sounds promising. http://word-to-the-wise.com/abacus/index.html Searching on Freshmeat for support desk type software might also bring up some useful stuff - your best bet may be to extend / modify an existing application. -- "Since when is skepticism un-American? Dissent's not treason but they talk like it's the same..." (Sleater-Kinney - "Combat Rock")