Patrick, Yes, really! That's what the ERC is for. I guess the confusion is outside your email thread, which indicates as such... But yes, the single point is supposed to be the ERC. Feel free to contact me with specifics... -Jay On Tue, Aug 20, 2002 at 05:29:43PM -0700, Patrick wrote:
On Tue, 20 Aug 2002, Jay Adelson wrote:
2) Customers are given one point of contact they can call for anything.
I'm your customer and I'm telling you that I haven't been and when I've specifically asked for a single point of contact I've been told that I need to contact a variety of people based on what it is I need.
You know, it's that game... if you do what one person wants it annoys another... So therefore, just like engineers love to call their favorite go-getter of the day, it's ok for customers to call account reps, SEs, or even network engineers and folks like me. We don't care.
Really?
--------------------------------------------------------------------------- From: "Christina Canady" <ccanady@equinix.com> CC: "Duane MacKenzie" <dmackenzie@equinix.com> Subject: RE: Packing Slips Date: Fri, 2 Aug 2002 14:43:56 -0700
I believe Duane has responded regarding the packing slips.
On another note, all correspondence to the IBX needs to go through me or the ERC in the future. We ask all our customers not to call or email the IBXes directly.
Thank you,
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I invite you to take any further correspondence regarding this issue private, and look very forward to your response.
/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\ Patrick Greenwell Asking the wrong questions is the leading cause of wrong answers \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
-- [ Jay Adelson adelson@equinix.com ] [ Founder, Chief Technology Officer Work: +1-650-316-6000 ] [ Equinix, Inc., Mountain View, CA Fax: +1-650-316-6904 ]