On 6/17/07, <b class="gmail_sendername">Frank Bulk</b> &lt;<a href="mailto:frnkblk@iname.com">frnkblk@iname.com</a>&gt; wrote:<div><span class="gmail_quote"></span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br>In the 2+ years I have been working for an ISP I&#39;m not aware of one customer<br>that has gone over to one of our competitors because we identified and cut<br>them off for an abuse issue.&nbsp;&nbsp;Most of them have been very grateful that we
<br>identified a problem and are earnest in resolving it.</blockquote><div><br>I&#39;m pretty sceptical of the notion that it&#39;s easier to change ISP than download a Windows update.&nbsp; If that&#39;s true for your network, perhaps you should tell us something about your provisioning/billing/CRM arrangements! 
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