$big_national_ISP? Well, most problems I see are major and not just routing to one other ISP. My solution? Pull out the smartphone and tether if I really need to get on the web. Otherwise I sleep it off or do something else. I only call if it's hours/days in duration, or likely isolated to my property (errors, sync problems). Someone else with more time than me can sit on the phone with them to report it. If it was a small mom/pop ISP with a clue, I'd probably call though. On Thu, Aug 18, 2011 at 11:21 AM, Mark Keymer <mark@viviotech.net> wrote:
I am wondering what some of you guys do when your home ISP is down. At least those of you that don't give yourself internet.
I myself have a cable provider at home that I use. And I find it quite frustrating to call and report issues in there network, because the people in the call center have you do the same things every time and are not very technical.
Just the other week I could see fairly clearly that I was getting routed through there network and then started to have issues in a town about 3 hours away. I tried to explain this to the rep but they thought we needed to reboot my modem. Surprise that didn't work. I mostly called just to put in a FYI having issues here, please have the smart people look into it. It is my understanding that they need to get X amount of calls before things get escalated. Granted I am sure they monitor there network too. But I called about 10 mins after the routing issues started to happen and there was no notifications that there was any issues. Even after being on the phone with them for 20? mins. Still they showed all is good and that it must just be me.
I know we have a wide range of people here some of which work for my Home ISP. and would love some feedback.
Sincerely,
Mark Keymer