Amazon BGP engineer for AWS router help.

I have a customer working for an Amazon department/division. Amazon gave this department an AWS connection where we have an AWS cross connect and direct fiber path established. I have the path as well as the customer side BGP router configured and can ping the AWS router. The Amazon department with console access has setup issues and can not bring up BGP. I do not see a single message sent from their AWS virtual BGP router. They won't give me the access to the console to help fix things. They opened a ticket last Saturday and still waiting for AWS staff help. I want to help everyone be successful maybe they will give an Amazon router engineer access to the console. Please contact me via email offline. Thank You Bob Evans CTO