My russian friend tells me that anyone operating a russian network should have at least a basic understanding of english. Even when I sent them complaints in russian, they responded in good english.
Off topic a bit: Sometimes their english is better than mine. On one occaision dealing with some weirdness from a .ru domain, I found a local ex-navy russian translator and he helped me formulate an e-mail and responses that got some problems dealt with. Maybe a list of multilingual network operations people would be useful... and some standard boilerplate in the required languages and character sets. I would want to have the verbage triply checked to make sure it would not be mis-understood in the foreign language and cause a major incident. --Mike--