So, what are you having your up-and-coming NOC staff read?
In an attempt to wean them off of unmanageable PERL scripts <http://www.complete.org/FoundationsOfPythonNetworkProgramming> There are tons of tutorials and articles on the web, often with links to other useful stuff <http://www.howstuffworks.com/internet-infrastructure.htm/printable> <http://www.inetdaemon.com/tutorials/internet/ip/routing/bgp/troubleshooting/> And let's not forget all of the NANOG presentations. Sometimes the slides are quite good on their own but if not, the audio is there too. <http://www.nanog.org/meetings/nanog29/presentations/smith.pdf> I would encourage them to download PDFs, videos and websites for future reference and to share with colleagues. Also, set up a wiki, and ask them all to record any useful bits of info there and to track Recent Changes every week or so to see what colleagues are sharing. --Michael Dillon