On Apr 15, 2011, at 9:37 AM, Greg Moore wrote:
When I did this years ago I found 5 was really a minimum so that I could cover weekends and then had extra coverage as needed during the week.
I did find it was good to swap out the graveyard shift every 6 months or so.
When I worked with NASA and the Navy on remote locations that needed full time staffing, the rule of thumb was 5 people and 4 shifts was the absolute minimum, and the people had to be motivated enough to pull 12 hour shifts on a regular basis (i.e., this was very bare bones). The 4th shift was needed during the weekends. Anything less, and you would have uncovered periods if, say, 2 people got sick simultaneously. Regards Marshall
-----Original Message----- From: harbor235 Sent: Friday, April 15, 2011 9:14 AM To: NANOG list Subject: 365x24x7
If I were going to provide a 365x24x7 NOC, how many teams of personnel do I need to fully cover operations? I assume minimally you need 3 teams to cover the required 24 hr coverage, but there is off time and schedule rotation?
thoughts, experience?
Mike