I have a wave transport vendor that suffered issues twice about ten days apart, causing my link to flap a bunch. I put in a ticket on the second set of occurrences. I was told that there was a card issue identified and would be notified when the replacement happened. Ticket closed.

Three weeks later, I opened a new ticket asking for the status. The new card arrived the next day, but since no more flaps were happening, the card would not be replaced. Ticket closed.

A) It doesn't seem like they actually did anything to fix the circuit.

B) They admitted a problem and sent a new card.

C) They later decided to not do anything.

Is that normal?

Is that acceptable?

To avoid issues flapping causes, I disabled that circuit until repaired, but it seems like they're not going to do anything and I only know that because I asked.