Reid B. Fishler writes...
Karl, not to make excuses for goodnet, but neither Sprint nor ANS had too much of a clue when i contacted them about this either...Upstreams need to pay attention, and inform the level 1 staff (the people who pick up the phone) to take immediate action and not a ticket on a DoS.
IMHO, they need to also open the ticket, and the tracking system needs to be able to compare tickets for patterns in attacks if the people can't. But DoS definitely needs expedition w/o exception. This needs to be integrated into the level 1 training (they do get trained, don't they?). -- Phil Howard | no9way08@noplace3.net w9x4y2z3@spam8mer.com no65ads2@no14ads7.com phil | no35ads8@lame3ads.com stop2it7@no6place.com no5spam0@anyplace.org at | suck7it3@spammer7.edu end8it46@s5p3a6m8.edu eat4this@s3p3a5m3.org milepost | die7spam@no17ads5.com no4way34@anyplace.org crash514@s8p4a9m5.com dot | ads8suck@nowhere3.org eat64me3@dumbads1.org stop0it7@no0where.edu com | stop2894@no3where.net end9ads4@s0p9a2m5.com eat3this@spammer1.org