That acquisition seemed odd. ENA did a lot of value add and non-IP services. Zayo seems to shed those on every acquisition.
From: "Bill Murphy" <William.Murphy@uth.tmc.edu>
To: "Mike Hammett" <nanog@ics-il.net>, "Randy Carpenter" <rcarpen@network1.net>
Cc: "nanog" <nanog@nanog.org>
Sent: Tuesday, September 19, 2023 8:53:13 AM
Subject: Re: Zayo woes
To: "Mike Hammett" <nanog@ics-il.net>, "Randy Carpenter" <rcarpen@network1.net>
Cc: "nanog" <nanog@nanog.org>
Sent: Tuesday, September 19, 2023 8:53:13 AM
Subject: Re: Zayo woes
Recently reached out to Zayo and found out we have a new account manager, and also discovered they were acquired by a company called ENA...
Bill
From: NANOG <nanog-bounces+william.murphy=uth.tmc.edu@nanog.org> on behalf of Mike Hammett <nanog@ics-il.net>
Sent: Tuesday, September 19, 2023 7:19 AM
To: Randy Carpenter <rcarpen@network1.net>
Cc: nanog <nanog@nanog.org>
Subject: Re: Zayo woes
Sent: Tuesday, September 19, 2023 7:19 AM
To: Randy Carpenter <rcarpen@network1.net>
Cc: nanog <nanog@nanog.org>
Subject: Re: Zayo woes
| External: Increase caution when handling links and attachments. |
I've never understood companies that acquire and don't completely integrate as quickly as they can.
From: "Randy Carpenter" <rcarpen@network1.net>
To: "JASON BOTHE" <jbothe@me.com>
Cc: "nanog" <nanog@nanog.org>
Sent: Monday, September 18, 2023 7:01:03 PM
Subject: Re: Zayo woes
The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional providers with completely different infrastructure and teams and they have done a very poor job at gluing it all together. I have seen service orders that have gone *years* without being complete. There are also currently some breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still have are quite tied up.
-Randy
----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog@nanog.org wrote:
> Does anyone know what’s happening at Zayo? Tickets are taking weeks and months
> to get resolved, much less get a tech assigned to them.
>
> The folks answering the noc phone are mere order takers and are only reading
> from a script, manager on duty/escalation lines go to voicemail.
>
> If anyone can help get to a human in the transport group, that would be great.
> I’ve given up all hope at this point.
>
> Appreciated.
>
> Jason
To: "JASON BOTHE" <jbothe@me.com>
Cc: "nanog" <nanog@nanog.org>
Sent: Monday, September 18, 2023 7:01:03 PM
Subject: Re: Zayo woes
The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional providers with completely different infrastructure and teams and they have done a very poor job at gluing it all together. I have seen service orders that have gone *years* without being complete. There are also currently some breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still have are quite tied up.
-Randy
----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog@nanog.org wrote:
> Does anyone know what’s happening at Zayo? Tickets are taking weeks and months
> to get resolved, much less get a tech assigned to them.
>
> The folks answering the noc phone are mere order takers and are only reading
> from a script, manager on duty/escalation lines go to voicemail.
>
> If anyone can help get to a human in the transport group, that would be great.
> I’ve given up all hope at this point.
>
> Appreciated.
>
> Jason