On Tue, Apr 15, 2008 at 8:34 AM, Rich Kulawiec <rsk@gsp.org> wrote:
- Automation is far less important than clue. Attempting to compensate for lack of a sufficient number of sufficiently-intelligent, experienced, diligent staff with automation is a known-losing strategy, as anyone who has ever dealt with an IVR system knows.
Rich, That is one place that modern antispam efforts fall apart. It's the same problem that afflicts tech support in general. The problem exists for the same reason that large-city McDonalds workers don't speak English: Anyone with sufficient clue to run an abuse desk is well qualified for more interesting, important and higher-paid work where they don't get yelled at all the time. Like administering mail servers or writing mail software. There's a reason we pay garbage collectors a small fortune to do a job that requires no skill whatsoever. Regards, Bill Herrin -- William D. Herrin ................ herrin@dirtside.com bill@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004