4 Jan
2017
4 Jan
'17
4:57 p.m.
On Wed, Jan 04, 2017 at 01:52:15PM -0800, Paul B. Henson wrote:
From: Valdis.Kletnieks@vt.edu Sent: Wednesday, January 04, 2017 6:49 AM
Even if nothing else happens, calling in and reporting the problem *does* (or at least it *should*) set the clock running for any SLA-related compensation.
I'm pretty sure FIOS doesn't have any contractual SLA's. I suppose if you call and whine enough you might get a billing credit, but as another poster pointed out, it's generally not worth it.
Have been evaluating going to more consumerish-grade circuits like this at remote locations, but this scenario is one that has kept me sticking with the more traditional (and more expensive) SLA-bound circuits. Ray