Paul, This may help you: remarks: AT&T Global Webhosting Managed Operations phone: +18882912750 phone: +6567772357 remarks: Select option 2, 2 abuse-mailbox: abuse@attglobal.net <http://www.db.ripe.net/whois?searchtext=abuse@attglobal.net&inverse_attrib utes=abuse-mailbox&form_type=simple> AT&T has been notoriously unclear of their contact numbers. Warren Bailey | RF Engineer General Communication, Inc. 2550 Denali St. Suite 700 Anchorage, AK 99503 907.868.5911 desk 907.903.5410 mobile 907.947.7616 followme http://www.gci.com On 11/25/10 12:14 PM, "Paul Vixie" <vixie@isc.org> wrote:
there's a pacific telephone j-box at the edge of a parking lot in san mateo california that's been hit by a car hard enough to spring the door open. the copper punchdowns are now freely and publically accessible. i think it's not pac tel or pac bell or sbc any more, so what i need is to know how to tell AT&T that they've got a physical plant problem that will soon be customer affecting, especially with the weather like it is. there was a call-before- you-dig sticker on it so i called that number and they said it wasn't their problem. i'm trying to do the right thing by asking AT&T to make it so if i google for "report damage to at&t" it will give a useful result. meanwhile if someone from at&t asks me i will tell them the road address of the box.
(i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)