foxRandy Bush wrote:
I'm wondering whether the ISP community has a clear preference for either yes-do-detection or no-we-want-the-problems-fixed. Comments appreciated. I think that most ISP's would prefer that problems were fixed.
the choice seems
o when it breaks, the noc gets the call, debugs it, and it gets fixed
Well Randy, ideally yes but reality sucks as we know. We had this crap as well and tried to get folks to fix it - important sites just don't care and yes, we are usually talking broken web stuff here. Hard to tell their ISP to get them to fix it. I am asking myself if we can nuke it elsewhere, nothing obvious right off ?
o when it breaks, the software does successive guesswork back-offs until it makes it through. the performance sucks big-time, the customer thinks the isp is at fault, but the noc does not get called and the real problem never gets fixed.
Agreed. Regardless of what I mention above, nuke em, i.e. fix. Dave
randy