At 01:24 PM 7/15/2014, Doug Barton wrote:
Just off the top of my head ....
More than one person in a location, and they are watching different shows.
How many do you allow for per household? Do they want to pay to be able to saturate everyone's senses simultaneously, with different programming, at any time? (We can do that, but it will cost more.)
This is a classic example of the oversubscription problem that I and others have described on numerous previous occasions, several of which have occurred since you joined the list. Your customers are using the service they are paying you to provide in a way that makes your life more difficult.
Having customers use the service I sell them does not make my life more difficult. I state very clearly what they are paying for: a certain guaranteed minimum capacity, to a certain point on the Internet backbone, with a certain maximum duty cycle. I can (and often do) take spot measurements of the amount of capacity they are using, tell them how much they are using, and verify that they are getting what they pay for. If they want more, they can always purchase it. The things that are making my life difficult at the moment include the following: * Government agencies attempting to impose requirements upon us and then denying us the resources we need to fulfill them; * Government agencies trying to dictate what users can buy rather than allowing them to choose; * Corporations exploiting market power or attempting to use the government so as to tilt the playing field in their favor; and * Corporations lying to consumers so as to get them to blame me for their own failings. If I quit the business, it won't be because I don't care about my customers or love what I do. It'll be because government and corporations have put so many roadblocks in my way that I can no longer deliver. --Brett Glass