28 Dec
2020
28 Dec
'20
2:35 p.m.
On 12/28/20 19:48, Darin Steffl wrote:
Aaron,
The "Free" service doesn't cover your cost of support which is much higher for residential than any business customer. Our residential customers call at least 15x more often compared to business customers compared on a 1:1 ratio.
I honestly can't fathom providing free residential service because we make enough money on the business side of things. You should be charging something, at least $20-30 per month.
Why "should" they be doing anything? If their Metro fibre business allows them some change to prop the rest of their community up in a way that does not put them out, who are we to say they need to conform to what our "gold standard" of economics is? Mark.