On Thu, 4 Jan 2018, William Herrin wrote:
I've never dealt with a support queue that resolved the issue faster than a direct contact. I've never dealt with a support queue that's more competent than the last
On Thu, Jan 4, 2018 at 11:48 AM, Michael Crapse <michael@wi-fiber.io> wrote: direct contact I talked with. Navigating the support queue to the guy competent to deal with my problem is one of the more infuriating things about big company support.
it does get kind of old when you have to argue with first tier support on how to read smtp headers. or that an IP address registered to them in ARIN actually belongs to them. people reach out to nanog because first tier support is clueless and completely ineffective. when the first tier incompetence stops, the direct contacts will stop too. -Dan